Ryanair 'best for customer service'
5 December 2008
Low-cost carrier Ryanair has been voted the best airline in Europe in terms of customer service.
The Association of European Airlines (AEA) has published its customer satisfaction figures for the first three months of the year and the Irish airline has topped the list.
Airlines were judged on punctuality, the number of lost bags per 1,000 passengers and cancelled flights. According to the AEA, 88 per cent of Ryanair's flights left on time, it lost 0.4 bags per 1,000 passengers and 98.9 per cent of its trips were completed.
Other airlines which appeared in the AEA's list included Air France, Lufthansa, Alitalia, Easyjet and British Airways.
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