After a run in with three Sky people for whom the expression customer service is an oxymoron, I have finally had enough and sent the following email to Comreg. Bear in mind that I paid an additional fee at the time of initial installation to have the install WITHOUT a fixed landline!
It will be interesting to see what Comreg come back with.Good afternoon,
I wish to make a complaint about Sky Ireland.
I have been a customer of theirs for five years now. I have what they call a multi-room package whereby we have two set top boxes – one in the sitting room and one in my son’s room. His box needs replacing as it is beginning to fail. I contacted Sky today who were initially happy to replace the box however, once they found out that we no longer have a landline to the house effused to continue and informed me that they will charge me for two full subscriptions to Sky instead of one subscription plus the discounted multi-room fee.
I was told that it is their policy that both boxes must be connected to landline at all times and must be accessible on the same number. When I enquired why I was told by four different people that it is because a very small minority of people have taken the multi-room subscription only to site the second box at a relative’s house. Given this, they are effectively accusing me and many other long standing customers as liars and thieves. They are also placing me in a situation where I have to pay to have a landline I do not want installed and then have to pay some €38 per month plus to maintain that line. I have a telephone service via my mobile that allows me to call anywhere in Ireland and the UK at any time for a mere €14.99 per month yet Sky want, nay demand, that I immediately reinstate a landline – at a cost of around €75 installation fee – then pay to keep that landline for no other reason that it enables them to see if I am attempting to steal services from them.
If I lived in a UPC cabled area I would have no issues about switching to them forthwith and cancelling my service from Sky. Unfortunately I do not so that is not an option. Given this, they have a monopoly for supplying the television service I want and are attaching unfair and unreasonable demands for so doing.
I respectfully ask that you investigate this as a matter of urgency with Sky Ireland with a view to assisting me to resolve this issue.
I await your reply with interest
What experiences have posters had with Sky?