I think there are two great messages in this article that promote proaction on the part of civil servants but also messages that should be taken on by everyone in our society.
McAleese urges action on Civil Service performance - The Irish Times - Fri, Oct 01, 2010
First message: Don't condone mediocrity
I think it is the responsibility of everyone doing the job (whatever job) to deal with underperformance, particularly if they feel that the low quality work or performance of others is demotivational to them.She said everybody knew that, whether in private business or the public service, it only took one careless or nasty person or someone “in a strop” to get the whole service a bad name.
...She also said it was corrosive of staff morale among those who were doing the job well.
Second message: Don't wait to be told - take the initiative.
We need to take more responsibility in our daily lives for ourselves and our society.“If you are waiting for some bloke in the Department of Finance to tell you how to address value for money, cost reductions, service improvements, real reforms to protect services in that environment, then you are wasting time. Start now.”