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  1. #171
    Lonewolfe Lonewolfe is offline

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    Quote Originally Posted by Monday Monday View Post
    Everybody knows what Ryanair are. They stink, we know it and they know it.

    The real question is how much will you pay so you don't have to use them.

    For me it's 20 euro. I'll pay 20 quid extra to a competitor so that I don't have to fly Ryanair. And the great news is that real airlines are competing with them on price so frequently I don't even have to fork out the 20 quid.

    The only real advantage they have is if you actually want to go to some bog-hole region of the UK or Europe. For any of the main routes you would be mad to use them.
    This wouldn't cost them aything, it would in fact increase their sales:

    Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

    Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
    8 Rules for Good Customer Service
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  2. #172
    mayoonmymind mayoonmymind is offline

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    Quote Originally Posted by papaquebec View Post
    Not content with a fuel "league table" policy that in some circumstances could compromise pax safety it seems passenger health isn't too high on their list of priorities!

    Lifted (shamelessly) from pprune:

    Ryanair Overheats Passengers At Eindhoven Airport - PPRuNe Forums

    I'm not sure if non-members of pprune can view video links from the site so a seperate link is here:

    PowNed : Mental Theo redt oververhitte passagiers
    Why would Ryanair change anything. Why consider passenger safety when the same morons don't consider it themselves.
    Ryanair will continue to treat it's passengers as cattle and those who fly with that airline are, in my opinion, very foolish indeed.
    Has anyone seen the first aid kit on board a Ryanair plane.? TERRIFYING.
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  3. #173
    TommyO'Brien TommyO'Brien is offline
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    Quote Originally Posted by Lonewolfe View Post
    This wouldn't cost them aything, it would in fact increase their sales:



    8 Rules for Good Customer Service
    A basic rule of business is 'never piss off your customers'. Someone day a competitor may arrive who charges the same if not less. If you have pissed off your customers they will all leave as soon as an equal challenger emerges. If you have treated them well, unless you are seriously undercut they will be loyal to you from force of habit and satisfaction with the service.

    Case in point: Years ago an elderly relative of mine, now dead, flew back home to Ireland. She was in her 80s, had limited mobility and a bit nervous. She flew with Aer Lingus. They went out of their way to look after her. One of the stewardesses in particular was fantastic. The old lady was really really happy with how she was treated, and all my family were happy at how the elderly grand-aunt had been treated.

    When any of us fly, we instinctively think of Aer Lingus first. Sure if there is a big price difference we will look elsewhere. But on that day they created such a positive impression that we trust them instinctively. One work colleague in contrast had a very bad experience with Ryanair (really really bad) and everyone who heard what happens treats Ryanair very much as the last resort.

    It is years from that experience of that now dead grand-aunt on that flight. But it created a reputation for the company among the family that has not been contradicted in any later experiences. In fact the helpfulness of the Aer Lingus staff when the old lady's coffin was brought back to Ireland for burial created another good vibe. They could not have been more helpful, sympathetic, nice.

    That same week the papers were full of stories of a very very bad experience someone had had when bringing the remains of someone home in a coffin with Ryanair. The contrast struck in my mind. So reputation matters. O'Leary thinks it doesn't because of his prices. But a day will come when someone does to him what he did to others and undercuts them. And having treated passengers like shyt he will have nothing to hold onto his customer base. Aer Lingus does.
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  4. #174
    deiseguy deiseguy is offline

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    Quote Originally Posted by John Biffo View Post
    Bullscrap pal, there will be numerous 'incidents' of this kind throughout the Summer.

    Of no major consequence
    Happened to me on an aer lingus flight about 10 years ago. We were kept on the plane for over an hour.
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  5. #175
    ipod ipod is offline

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    Quote Originally Posted by RobertW View Post
    Are we supposed to be grateful that a rich resident of this country pays his taxes?
    Yes, when we consider others who choose tax havens and then try to control our media
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  6. #176
    daveL daveL is offline
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    Quote Originally Posted by greengoose2

    An idiot Ryanair passenger, if he had a destination to when I want to go to. At the moment, I am an idiot Aer Lingus passenger because they fly to where I need to go. I do enjoy the reclined seat on my forehead and that enormous gap between the seats. I also enjoy all the excess baggage in the overhead bins.
    Oh, I'm also a realist.
    I fly with both RA and EI regularly. The baggage allowances are pretty much the same and they try to sell me all the same stuff... The leg room
    isn't much different either from what I can remember.

    I'll grant you the reclining seat bit but I hate people who recline on flights less than 2/3 hours.. So RA suits me there too
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  7. #177
    Gurdiev Gurdiev is offline
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    Quote Originally Posted by paulp View Post
    Yes, everyone complains about them, but still flies with them
    That's because if you're flying out of Ireland they will ALWAYS (almost) undercut the opposition by at least£10.,
    I assume they have some sort is scanning system , which ensures that no airline is of offering a lower fare, but that all Ryanair has to do is marginally undercut the opposition every time.
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  8. #178
    daveL daveL is offline
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    Quote Originally Posted by Gurdiev

    That's because if you're flying out of Ireland they will ALWAYS (almost) undercut the opposition by at least£10.,
    I assume they have some sort is scanning system , which ensures that no airline is of offering a lower fare, but that all Ryanair has to do is marginally undercut the opposition every time.
    How ghastly... Competing on price!
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  9. #179
    hedzog hedzog is offline

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    Quote Originally Posted by daveL View Post
    How ghastly... Competing on price!
    terrible , lets return to the wonderful service aer lingus and the cretins that work for it offered us in 70s and 80s before competition
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  10. #180
    dizillusioned dizillusioned is online now
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    Having looked at this thread for quite a while without putting my two cents in, it seems the Captain of this plane was in the wrong. I know he was following orders, but looking at the people in the video I know how uncomfortable they felt in this heat. When does company policy to save money, become more important than the comfort of passengers?? This is ultimately the Captains fault that this happened.

    Having been in a similar situation in the US where we stood on the tarmac for an hour, in high temperatures it is extremely uncomfortable. The temperature inside the plane in sunny weather could easily have been 40plus degrees C. I know many people here will claim it was Ryanair policy, but the Capatin of the plane was the cause ultimately. It is a serious issue. Dehydration can easily set in especially in the young and the old.

    Personally I do not use Ryanair simply because they do not suit my travel needs. I have used them once in the past 4 years, it was a typical low cost flight, the bloody music was the most annoying thing. To criticise them based on their charges is simply rediculous. Follow the rules and you will be fine. That is the same with all carriers at the moment. What I do find with ALL carriers is the lack of transparency on certain issues, recently having to pay 200euro for an excess luggage even though I have purchased an extra bag (aerlingus.com) without extra weight.. (not sure how that works with them).. but now I am more clued in to what airlines charge what... Norwegian give you extra weight with an extra bag charge... and free wifi on board (its crap though)...

    People can complain all they want about Ryanair, the simple answer is, if you do not like them do not use them.
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