In my view, the Referendum Commission failed in its obligation 'to explain the subject matter of referendum proposals, to promote public awareness of the referendum and to encourage the electorate to vote at the poll'. The Commission expended large sums of taxpayers' money in a trendy looking but useless advertising campaign. The advertisements depicted disembodied male and female torsoes, accompanied by an exhortation to vote and a web address for further information. These advertisements were a waste of newspaper space and air time, since they made no direct effort to 'explain the subject matter of referendum proposals'. They were too general and too vague to be of any value. The same assessment applies to the the bland booklet mailed to a million households.
It is a basic tenet of good communications that different people assimilate information in different ways. Some people like to read new information slowly, some do it quickly. Others prefer a visual representation, while more prefer an oral one-on-one conversation. To succeed, any communications campaign must be designed to take into account the differing needs of the various audiences. Had the Commission done this, much of the criticism about lack of information could have been avoided.
The relevant Minister, John Gormley TD, must review the effectiveness of the Commission and in particular, their abject performance in this campaign. The Comptroller and Auditor General should conduct a 'value for money' evaluation. A useful key performance indicator in that exercise would be to measure the percentage of voters who felt they were to any degree 'informed' by the Commission. My guess is that number would be in low single digits.



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