
Originally Posted by
Middleaged
There in lies the problem we live in Ireland and most people still go to the branch at some stage.
Rabo's business model is geared at those with savings and are computer literate, whereas most people with a decent few bob save aren't as computer savy as younger people who have little by way of savings
Then there is a false perception of once the internet has your money its gone, and if its not gone, where is it.
I know these look silly, but I suggested that my parents put money on deposit with Rabo and whilst my dad is computer literate, he wouldn't due to the fact that they were internet based, he even cited "egg" in the UK closing.
Another friend who has over €50k in savings asked where should she put it away to earn a little interest for Christmas shopping, I said Rabo as it pays more, she said she wouldn't trust internet banks, shes 42 the same age as me.
No people still want to go to branch and talk to the manager. it gives them comfort.
Whilst what he says maybe correct in the ACC business, I think his business model for Rabo direct may be the issue