Eircom Broaband, Why can my neighbour have it and I cant. Bad service

[yellowfish]

High, not sure where to put this so thought maybe it came under rural affairs.
(Poor coverage)


I Live in an attached house, my neighbor has Eircom broadband over their phone line, I can see that I get a steady 3 bars off it as it travels through the wall into my house. Obviously its password protected and i wouldn't use it anyway, but it is there and they tell me it works very well.

I am currently with 02 but its rubbish here and I want to move so before Christmas I rang Eircom who tested my line and said it was no good, but asked me to ring back after the new year and they would try to resolve the problem.

I rang this morning and explained the situation, was told again my line is no good. So I asked if I could be transfered to the dept who would fix the problem. The man said no their was no such service, I explained that my neighbor has it and we must be on the same line, the houses were obviously built together (They share a wall) He repeated that their line must work but mine doesn't, he couldent help me. I told him that it must only be a matter of the line leading into my house, He rather annoyingly repeated the same words he had just spoken. I said I am here looking at 3 bars from Eircom on my computer from my neighbors house which uses the same telephone lines.---He repeated exactly the same words again! I said that it must only be the 10ft of line to my house, He repeated it AGAIN. I said their must be a dept who dealt with this , he said this happens all the time and that if it shows "Amber" thats it, their is nothing else to be done.
We said goodbye without arranging to meet for a pint.

Can anyone explain to me how Two houses joined at the Hip can have two completely different services from Eircom? The houses are less than ten years old so the lines are not old ones that one might have been upgraded.
Also since Eircom are in charge of the lines and apparently refuse to even look at the problem is there any resolution to this? Wireless is Cr@P here, permanet cant see over the trees and eircom wont engage in even discussing the problem.
It can take 10 minutes here at time to load a 2 minute you tube vid. My neighbor says his works just fine and he can run two laptops off it.

[Astral Peaks]

We said goodbye without arranging to meet for a pint.

Comment of the Day!!!

Love it!

[Kev408]

Ring 1901, select Faults, use the word 'agent' after that to cut through the crap. When you get a human being report your line as noisy. If it isn't a crystal clear reception you have every right to report it. If, when you are talking to the agent, the reception is perfect tell him or her that the problem is intermittent. Tell him/her that you have tried a different instrument (phone) and the reception is still intermittently awful. A technician has to attend the fault and generally they find something wrong.

When the 'repair' is complete, then ring Broadband sales at 1800 503 303 and get your line tested for broadband again. It may well pass the test this time. If it doesn't, repeat the above process. If it fails again ring Eircom customer complaints at 1800 200 481 and tell them your story. It's a fiercely irritating process but it does work.

[Moogie]

Call to your neighbour and ask for a loan of some sugar. Then when they are in the kitchen and you are standing in the hall have a sly peek at their wireless key which is printed on the bottom of Eircom supplied routers. They'll never know the difference.

[YesSireeeBob]

talk to joe

[Spanner Island]

High, not sure where to put this so thought maybe it came under rural affairs.
(Poor coverage)


I Live in an attached house, my neighbor has Eircom broadband over their phone line, I can see that I get a steady 3 bars off it as it travels through the wall into my house. Obviously its password protected and i wouldn't use it anyway, but it is there and they tell me it works very well.

I am currently with 02 but its rubbish here and I want to move so before Christmas I rang Eircom who tested my line and said it was no good, but asked me to ring back after the new year and they would try to resolve the problem.

I rang this morning and explained the situation, was told again my line is no good. So I asked if I could be transfered to the dept who would fix the problem. The man said no their was no such service, I explained that my neighbor has it and we must be on the same line, the houses were obviously built together (They share a wall) He repeated that their line must work but mine doesn't, he couldent help me. I told him that it must only be a matter of the line leading into my house, He rather annoyingly repeated the same words he had just spoken. I said I am here looking at 3 bars from Eircom on my computer from my neighbors house which uses the same telephone lines.---He repeated exactly the same words again! I said that it must only be the 10ft of line to my house, He repeated it AGAIN. I said their must be a dept who dealt with this , he said this happens all the time and that if it shows "Amber" thats it, their is nothing else to be done.
We said goodbye without arranging to meet for a pint.

Can anyone explain to me how Two houses joined at the Hip can have two completely different services from Eircom? The houses are less than ten years old so the lines are not old ones that one might have been upgraded.
Also since Eircom are in charge of the lines and apparently refuse to even look at the problem is there any resolution to this? Wireless is Cr@P here, permanet cant see over the trees and eircom wont engage in even discussing the problem.
It can take 10 minutes here at time to load a 2 minute you tube vid. My neighbor says his works just fine and he can run two laptops off it.

I was in a similar situation for years with Eircom.

I honestly believe it's a scam enabled by the monopoly position Eircom has with regards to the telecommunications infrastructure.

I can't prove this, but after a couple of years of Eircom screwing me with extortionate dial up charges and line rental I told them to f*** off, went with a competitor and I haven't looked back.

The sooner Eircom goes bust the better. It's a dog of a company with customer service that is worse than abysmal.

My only advice would be to seek a competitor (UPC aren't bad) and avoid Eircom like the plague.

[EvotingMachine0197]

..

Can anyone explain to me how Two houses joined at the Hip can have two completely different services from Eircom? The houses are less than ten years old so the lines are not old ones that one might have been upgraded.
..

Because it's more than likely nothing to do with the line, rather the configuration in the local exchange. This 'line testing' stuff has always sounded like total BS to me.

[mido]

line quality is issue which is why if your are in a NBS area forget eircom and switch over - run virtual landline and broadband for €20 a month - avergae 5mb download and 1.5mb upload speeds with 25gb per month cap

National Broadband Scheme - Department of Communications, Energy and Natural Resources

[sking81]

I used to work for Eircomnet back in the day, just as they were implementing broadband. Their first line support guys are for the most part idiots but the odd one you get through to should be able to help you out.

Being honest, from past experience, the best thing to do is to find the email addresses of a few of the directors, and drop them a mail explaining your problem, with the added slightly veiled threat of getting Commreg involved somehow. I'd wager you'll have your service up by the end of the month.

[daveL]

because it's Eircom and they can

the end